March 14, 2014
Special Report re: Data Collection Using IVR in a Medicare Population
The Center has produced a Special Report entitled Use of PAM-13 to Test Interactive Voice Response (IVR) Data Collection in a Medicare Population, As part of the SCAN-funded Improving Healthcare for Older Adults project, our research team worked with a sample of HealthCare Partners patients to test the feasibility of using this emerging technology to collect data aimed at enhancing patient care and population health. The pilot study supports the feasibility of IVR data collection, noting in particular its low cost compared with other survey tools. The Special Report highlights unique challenges and key findings in IVR survey research and provides detailed survey results. PAM-13 is a registered patient activation measurement tool developed and validated by Insignia Health.